Doubleknot Privacy and
Security Policy
The following contain our
policies on privacy and
security. We invite you to
contact us if you have
questions about this policy.
You may contact us by mail,
email, telephone or fax at
the following:
Doubleknot, Inc.
14510 Big Basin Way, #106
Saratoga, California 95070
USA
Email: doubleknot@doubleknot.com
Telephone: +1 408-971-9120
Fax: +1 408-850-8182
Privacy
We realize most
organizations, especially
those that include youth
membership, are very
concerned about privacy.
Keeping member information
secure, and using it only as
our members would want us
to, is a top priority. It is
Doubleknot's policy that all
your membership information
is confidential and owned by
your organization.
Doubleknot does not rent,
sell, or share personal
information about you or
your organization with other
people or other companies
except to fulfill products
or services you've
requested, comply with law
enforcement and to classify
your organization in our
list of member
organizations. Access by
you to your Member
Information is available
through a password and
unique user ID. By default,
from log in to log out, all
communication between our
server and your browser is
encrypted.
Our list of member
organizations is accessed
from our home page at
www.doubleknot.com. If
you wish to remove your
organization from appearing
in our list of member
organizations you may do so
by contacting us with a
request to make your
organization private. The
request must come from the
primary contacted listed for
the organization and include
the organization name. This
request can also be
specified in the comment
section of our enrollment
form when enrolling your
organization.
We do not advertise to
you, your members or anyone
you choose to provide with
information about your
organization other then to
communicate to organization
administrator's significant
changes to our service.
When we make or plan to make
significant changes to our
service we may inform and
solicit feedback from the
administrator's about these
changes.
Use of cookies
When you visit
Doubleknot's site we use
"cookies" to provide context
to your visit. A cookie is a
small amount of data that is
transferred to your browser
by a Web server and can only
be read by the server that
gave it to you. It cannot be
executed as code or deliver
viruses.
Most browsers are initially
set to accept cookies. You
can set your browser to
notify you when you receive
a cookie, giving you the
chance to decide whether to
accept it. Cookies are
required to use Doubleknot.
While Doubleknot uses
cookies to provide context
to your visit, and our Web
servers automatically log
the IP/Internet address of
your computer, Doubleknot
does not use this
information other then to
protect against ourselves
and our members against
fraud and illegal activity.
Doubleknot does use cookies
to "remember" the user ID
and, if you consent,
password you use to sign on
to the site. We store this
information solely to make
the sign on process easier.
Other cookies we use are
"session only" cookies and
are removed then your visit
to our site ends.
How We Secure
Information
Doubleknot protects
information in several ways.
When you send
confidential personal
information to us on our Web
site, such as a credit card
information, member name or
user ID and password, secure
server software which we
have licensed encrypts all
information you input before
it is sent to us. The
information is scrambled en
route and decoded once it
reaches our Web site. By
default, when signed on or
making a payment, all
communication with us is
encrypted. Our secure
communication can be
verified when clicking on
the secure communications
seal on our payment screen
and at sign on.
We also use encrypted
communications to transmit
information between us and
our service providers. For
example, to process credit
card payments we have a
secure connection to our
payment processor.
For software, secure
communications and service
providers we only use well
known and established
companies generally
recognized a leader in their
field. For example, we use
GeoTrust, Inc. technology
for secure communications
and VeriSign, Inc. for
payment processing.
We do not store or
maintain highly sensitive
information. This
information includes social
security and credit card
numbers. Where we are
required to collect this
information to fulfill a
product or service, we
immediately pass it on to
the service provider.
To safeguard the
confidentiality of personal
information we collect from
unauthorized access or
disclosure our servers are
housed behind a firewall in
secure, restricted
access facilities with 24
hour surveillance. Only
named and authorized
representatives of
Doubleknot or our facility
management companies can
physically access our
servers. To secure data
from accidental loss,
alteration or destruction we
back up data on our servers
every four hours. In
addition, a record of all
our commerce transactions
are also kept by our payment
processor.
All settlements for
online payment taken on
behalf of our member
organizations are securely
transmitted to our bank
account via Electronic Funds
Transfer. This account,
with CitiBank F.S.B., has
specifically been
established to house funds
from our member
organizations. Withdraws on
this account require the
signature of two company
officers and internal policy
requires a documented funds
remittance request. For
organizations that have
provided us with proof they
have a federally recognized
tax exempt status in the
United States, funds
collected on your behalf are
deposited into an escrow
account in your
organization's name with
Citibank, F.S.B. CitiBank
F.S.B. is a part of
CitiGroup, Inc. |
